Contact Us
Get in touch with our support team
Send us a message
Get Help
Response Times
General inquiries
24-48 hours
Technical support
12-24 hours
Pro user support
Priority
Billing issues
Same day
Need Priority Support?
Pro users get priority support and faster response times
✓ Same-day response guarantee
✓ Direct access to video AI experts
✓ Advanced troubleshooting support
✓ Custom prompt optimization help
Frequently Asked Questions
How quickly will I get a response?
Free users: 24-48 hours. Pro users: Same day (usually within 4 hours during business hours).
What information should I include in my message?
Please include your account email, browser type, specific error messages, and steps to reproduce any issues.
Do you offer phone support?
Currently, we provide support via email and contact form. This allows us to maintain detailed records and provide comprehensive solutions.
Can you help with video platform-specific issues?
We can help optimize prompts for VEO 3, Sora, Runway ML, and Pika Labs, but cannot provide support for those platforms directly.